Last Updated: September 2026
Welcome to MedicinalLive. These Terms & Conditions govern your access to and use of medicinallive.com, including the purchase of plants, seeds, botanical products and other products made available through the website.
By accessing, browsing or using this website, or by placing an order through the website, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order through it.
1. About MedicinalLive
MedicinalLive is an online platform offering medicinal, herbal, rare, native and other botanical plants and related products.
The website provides product information, availability, pricing, ordering and related services to customers.
2. Eligibility to Use the Website
By using this website or placing an order, you confirm that:
- The information you provide is accurate and complete.
- You have the legal capacity to enter into a purchase transaction.
- You will use the website only for lawful purposes.
- You will not use the website in a way that may damage, disrupt or interfere with its operation.
3. Website Information
MedicinalLive makes reasonable efforts to keep the information on the website accurate and up to date.
However, information relating to live plants may naturally vary because plants are living organisms.
Product photographs, descriptions, names, sizes, colours and other characteristics are provided for general identification and information purposes. Minor variations may occur between the product displayed online and the actual plant supplied.
MedicinalLive does not guarantee that every product description, photograph, availability status or other website information will always be completely current or error-free.
4. Plant Information and Traditional Uses
Information provided on MedicinalLive about medicinal and herbal plants is intended for general educational and informational purposes.
References to traditional, historical or commonly known uses of plants should not be considered medical advice, diagnosis, treatment or a recommendation to use any plant as a medicine.
Customers should consult a qualified healthcare professional before using any plant, herb or botanical product for medicinal purposes.
MedicinalLive does not guarantee that any plant will provide a particular health benefit or medical result.
5. Product Availability
Product availability may change without notice.
Some plants may be rare, seasonal, limited in quantity or temporarily unavailable.
If a product becomes unavailable after an order has been placed, MedicinalLive may contact the customer regarding available options, which may include:
- Waiting for the product to become available
- Selecting another available product of comparable value
- Cancelling the unavailable product and receiving an applicable refund
For rare or unavailable plants, an order may be held for up to 21 working days, where appropriate, as described in our Returns, Refunds & Cancellation Policy.
6. Product Pricing
Prices displayed on the website are subject to change without prior notice.
MedicinalLive reserves the right to correct pricing errors, product information errors or other inaccuracies displayed on the website.
If an obvious pricing error affects an order, MedicinalLive may contact the customer before processing or fulfilling the order.
7. Placing an Order
When you place an order through the website, you agree to provide accurate information necessary for processing and delivery.
An order may include:
- Product details
- Quantity
- Price
- Shipping charges
- Applicable taxes or other charges
- Customer and delivery information
Submitting an order does not necessarily guarantee acceptance if the product is unavailable, payment cannot be verified, incorrect information has been provided or another legitimate reason prevents fulfilment.
MedicinalLive reserves the right to cancel or decline an order where necessary.
8. Order Confirmation
After successfully placing an order, you may receive an order confirmation through the contact information provided during checkout.
Order confirmation indicates that the order has been received. It does not prevent MedicinalLive from contacting you regarding product availability, payment verification, delivery or other order-related matters.
9. Payments
Payments may be processed through the payment methods and payment service providers made available on the website.
Customers are responsible for providing accurate payment and billing information.
MedicinalLive does not intentionally store complete payment card details, CVV numbers, banking passwords or similar sensitive payment credentials on its own website servers.
Payment transactions may also be subject to the terms and privacy policies of the applicable payment service provider.
10. Shipping and Delivery
MedicinalLive currently provides product delivery within India through suitable courier, logistics and postal services.
Orders are generally dispatched within 7 working days from order confirmation and receipt of payment.
Actual delivery time depends on the destination and delivery service.
MedicinalLive is not responsible for delays caused by courier companies, postal authorities, weather, transportation disruptions, public holidays or other circumstances beyond our reasonable control.
For complete information, please refer to our Shipping & Delivery Policy.
11. Delivery Address
Customers are responsible for providing an accurate and complete delivery address and contact information.
MedicinalLive will not be responsible for failed delivery resulting from:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect phone number
- Customer unavailability
- Refusal to accept delivery
- Repeated failed delivery attempts
Additional delivery charges may apply where re-delivery is possible.
12. Live Plants and Natural Variations
MedicinalLive sells living plants, and their appearance can naturally change during cultivation and transportation.
Minor variations in:
- Plant height
- Leaf size
- Leaf count
- Branching
- Shape
- Colour
- Growth stage
are normal.
Such natural variations do not constitute a product defect.
Plants may also experience temporary stress during transportation, including wilting, leaf shedding or minor changes in appearance.
13. Returns, Refunds and Cancellations
Returns, replacements, refunds and order cancellations are subject to our Returns, Refunds & Cancellation Policy.
Customers should review that policy before placing an order.
No product should be returned without prior communication and approval from MedicinalLive.
14. Customer Accounts
Where account registration is available, customers are responsible for maintaining the confidentiality of their login information and for activities carried out through their account.
You should notify MedicinalLive if you become aware of unauthorized access to your account.
MedicinalLive reserves the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud, unauthorized activity or violation of these Terms & Conditions.
15. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to the website or its systems
- Interfere with website security or functionality
- Introduce malicious software or harmful code
- Copy or reproduce website content for unauthorized commercial purposes
- Scrape or systematically collect website data without permission
- Misuse customer accounts or website services
- Submit false, misleading or fraudulent information
- Use the website in a way that may damage MedicinalLive or its customers
MedicinalLive reserves the right to restrict or terminate access where misuse is identified.
16. Intellectual Property
Unless otherwise stated, the content available on the MedicinalLive website, including:
- Logos
- Brand elements
- Text
- Product descriptions
- Images
- Graphics
- Website design
- Page layouts
- Videos
- Other original materials
is owned by or used with permission by MedicinalLive and may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission.
17. Third-Party Links and Services
The website may contain links to third-party websites, payment providers, courier services, social media platforms or other external services.
These services operate independently from MedicinalLive.
MedicinalLive is not responsible for the content, availability, security, privacy practices or terms of third-party websites and services.
Your use of third-party services may be subject to their respective terms and policies.
18. Website Availability
MedicinalLive makes reasonable efforts to keep the website available and functioning properly.
However, uninterrupted availability cannot be guaranteed.
The website may occasionally become unavailable because of:
- Maintenance
- Server issues
- Technical problems
- Security incidents
- Software updates
- Network problems
- Circumstances beyond our reasonable control
MedicinalLive will make reasonable efforts to restore website functionality when such issues occur.
19. Disclaimer of Warranties
The website and its content are provided on an “as available” basis.
To the extent permitted by applicable law, MedicinalLive does not guarantee that:
- The website will always be available
- Website content will always be completely accurate or error-free
- Product availability will remain unchanged
- Website functionality will always operate without interruption
- Information obtained through the website will meet every individual requirement
20. Limitation of Liability
To the extent permitted by applicable law, MedicinalLive shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products purchased through it.
This does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.
21. Changes to These Terms
MedicinalLive may update or modify these Terms & Conditions from time to time.
Changes may be made to reflect:
- Changes to our services
- Website functionality
- Products and ordering procedures
- Business practices
- Legal or regulatory requirements
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
22. Suspension or Termination
MedicinalLive may restrict, suspend or terminate access to the website or a customer account where reasonably necessary, including in cases involving:
- Violation of these Terms & Conditions
- Fraudulent activity
- Unauthorized use
- Abuse of website services
- Security concerns
- Illegal activity
Where appropriate and legally required, MedicinalLive may provide notice before taking such action.
23. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how MedicinalLive collects, uses and protects personal information.
By using the website, you acknowledge that you have reviewed our Privacy Policy.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to the use of the website, products or services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over MedicinalLive’s place of operation, subject to applicable law.
25. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products or services, please contact MedicinalLive through our Contact Us page or available customer support channels.
MedicinalLive
Kelamangala–Hosur, Tamil Nadu, India
By accessing or using the MedicinalLive website, or by placing an order through the website, you acknowledge that you have read, understood and agreed to these Terms & Conditions and the related policies applicable to your use of the website.