Refund and Returns Policy

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.

For outside india can contact directly Email: [email protected]

Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms.

MedicinalLive is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). MedicinalLive is in no way responsible for any damage to the order while in transit to the buyer.


MedicinalLive is proud to use EBS, Payu, PayTM and other online payment systems for fast, easy and efficient secure payments. All major credit cards are accepted.

Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk.

How the delivery charge is calculated for multiple units and some products

For India customers, the shipping charge is Rs 86 for all orders.

We do not ship products out of India. For multiple products ordered the programme adds up the weight of all the units ordered and charges a single delivery fee.

However, the delivery fee is calculated separately when a customer orders different plants to be delivered at different locations. This is because the products are being sourced and shipped from different cities.


The product will be delivered for all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.

* No Deliveries on Sunday and National Holidays.

Cancellation, Return & Refund Policy

Damaged pieces can be exchanged within 7 days of shipment unless a transit damage. (Courier Charges to be paid by the BUYER ) FOR International Shipments, Custom Duty / Import Duty If Charged , It has to be PAID by BUYER. VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. There is no tax for plants we produce and sell. But any seeds and accessories trading customers should pay tax. At present we do not sell any seeds or accessories In “address not found” or “delivery attempted” cases no refund is allowed. Size of plants may be described in product details. This can vary slightly. Refund won’t be allowed due to such size issues. Due to over temperature plants may be dried out. This is an environment related issue. No refund allowed. MedicinalLive may hold the delivery if an item found out of stock or rare in nature, maximum for 21 working days. But if customer is asking for refund due unavailability of item(s), refund will be processed within 7 working days. Refunds won’t hold any interest as the money is refunding via payment gateway itself.

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