Last Updated: September 2026

At MedicinalLive, we take care to prepare, pack and dispatch our plants and products safely. As our catalogue includes live plants, delivery conditions and transit time can sometimes affect the natural appearance of a plant.

This Shipping & Delivery Policy explains how we process and deliver orders placed through the MedicinalLive website.

1. Shipping Within India

MedicinalLive currently provides product delivery within India through registered domestic courier services, India Speed Post and other suitable delivery partners.

We aim to make our medicinal, herbal, rare and native plants accessible to customers across India, subject to the serviceability of the destination.

2. Order Processing & Dispatch

Orders are generally dispatched within 7 working days from order confirmation and receipt of payment.

In certain cases, the dispatch date may vary depending on product availability, plant preparation requirements, courier serviceability, weather conditions or other circumstances.

Where a specific delivery or dispatch date has been agreed with the customer, the applicable agreed timeline will be followed wherever reasonably possible.

MedicinalLive guarantees the handover of the shipment to the applicable courier or postal service within the applicable dispatch period but does not guarantee the exact delivery date after the shipment has been handed over to the delivery partner.

3. Delivery Address

Orders will be delivered to the shipping address provided by the customer during checkout.

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Mobile number
  • Other information required for successful delivery

MedicinalLive will not be responsible for delays, failed delivery or additional charges resulting from incorrect, incomplete or inaccurate information provided by the customer.

4. Delivery to Remote & Rural Areas

MedicinalLive aims to deliver orders to locations across India that are serviceable by available courier or postal networks.

For remote or rural areas, shipments may be delivered through India Speed Post, local courier services or other available delivery partners.

Additional delivery time may be required for locations with limited courier serviceability.

5. Delivery Charges

Applicable shipping charges will be calculated based on the order, destination, product and applicable shipping requirements and will be displayed or communicated during the ordering process.

For multiple products, shipping charges may depend on the combined weight and shipping requirements of the order.

If products are being delivered to different locations, separate shipping charges may apply for each delivery location.

6. Delivery Timeline

Delivery time depends on the destination and the delivery partner handling the shipment.

While MedicinalLive will dispatch orders within the applicable processing period, actual delivery may take additional time due to:

  • Courier or postal network conditions
  • Remote delivery locations
  • Weather conditions
  • Transportation delays
  • Public holidays
  • Regional restrictions
  • Natural events
  • Other circumstances beyond our reasonable control

MedicinalLive is not responsible for delays caused by courier companies, postal authorities or other third-party delivery services after the shipment has been handed over to them.

7. Delivery Days

Delivery schedules are determined by the relevant courier or postal service.

Deliveries are generally not made on Sundays and national holidays.

Delivery schedules may also be affected during public holidays, festivals, severe weather and other circumstances affecting transportation networks.

8. Live Plant Transportation

MedicinalLive takes reasonable care when preparing and packing live plants for transportation.

However, live plants are living products and may naturally experience temporary stress during transit.

Depending on the duration and environmental conditions of transportation, a plant may show:

  • Minor leaf loss
  • Temporary wilting
  • Slight changes in leaf colour
  • Minor drying
  • Slight bending
  • Other natural changes caused by transportation

These temporary conditions do not necessarily indicate permanent damage to the plant.

Customers are advised to unpack the plant carefully after delivery and provide appropriate care according to the recommended plant-care instructions.

9. Plant Size & Natural Variation

The approximate size and characteristics of a plant are mentioned on the relevant product page wherever applicable.

Because plants are living organisms, individual plants may naturally vary in:

  • Height
  • Leaf count
  • Leaf size
  • Branching
  • Shape
  • Colour
  • Growth stage
  • Overall appearance

Minor variations between the plant received and the product photographs or description are natural and should be expected.

Such minor variations do not constitute a delivery defect.

10. Transit Conditions

Plant health during transportation can be affected by factors such as:

  • Excessive heat
  • Cold temperatures
  • Humidity
  • Length of transit
  • Handling during transportation
  • Seasonal conditions

MedicinalLive takes reasonable precautions while packing plants, but environmental and transportation conditions after dispatch are beyond our direct control.

Temporary plant stress resulting from such conditions does not automatically qualify for a refund or replacement.

11. Delivery Attempt & Failed Delivery

Customers are responsible for being available to receive their orders.

A delivery may fail because of:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN code
  • Incorrect or unreachable phone number
  • Customer not being available
  • Refusal to accept the shipment
  • Repeated delivery attempts
  • Address not being serviceable

Orders marked by the delivery partner as “Address Not Found,” “Delivery Attempted” or similar failed-delivery statuses may not qualify for a refund.

If re-delivery is possible, additional shipping charges may apply depending on the circumstances.

12. Tracking & Delivery Updates

Where tracking information is available, customers may receive shipment or delivery updates through the contact information provided during checkout.

Tracking availability and update frequency depend on the courier or postal service handling the shipment.

Once a shipment has been handed over to the delivery partner, customers may also contact the relevant delivery service using the available tracking information.

13. Delivery Damage

MedicinalLive carefully packs products before dispatch. However, damage may occasionally occur during transportation.

If a product or plant arrives with significant damage, please contact MedicinalLive as soon as possible after delivery.

Please provide your order number along with clear photographs of:

  • The delivered product
  • The packaging
  • Any visible damage

Our team will review the situation and determine the appropriate resolution in accordance with our Returns, Refunds & Cancellation Policy.

14. International Shipping

MedicinalLive currently does not provide standard international product shipping through the website.

For any specific international enquiry or shipping request, customers may contact MedicinalLive directly.

Where an international shipment is specifically arranged, the customer will be responsible for any applicable:

  • Customs duties
  • Import duties
  • VAT
  • Local taxes
  • Customs clearance charges
  • Other charges imposed by the destination country

MedicinalLive cannot guarantee that a plant or other product will be permitted or cleared by customs authorities in another country.

15. Circumstances Beyond Our Control

MedicinalLive will make reasonable efforts to process and dispatch orders within the stated timeframe.

However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Floods
  • Transportation disruptions
  • Government restrictions
  • Postal or courier service disruptions
  • Public emergencies
  • Strikes
  • Other unforeseen circumstances

16. Contact Us

If you have questions regarding shipping, delivery, order dispatch or the status of your shipment, please contact MedicinalLive through our Contact Us page or available customer support channels.

MedicinalLive
Kelamangala–Hosur, Tamil Nadu, India

For information regarding cancellations, returns, replacements and refunds, please refer to our Returns, Refunds & Cancellation Policy.

Please note: Delivery timelines are estimates based on normal shipping conditions. Actual delivery time may vary depending on the destination and delivery service.