Last Updated: September 2026
MedicinalLive respects your privacy and is committed to protecting the personal information you provide while using our website, medicinallive.com.
This Privacy Policy explains how we collect, use, protect and handle information when you visit our website, create an account, place an order, submit an enquiry, or otherwise interact with MedicinalLive.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when using our website, including:
- Name
- Email address
- Mobile or telephone number
- Billing address
- Shipping and delivery address
- Account information
- Order details
- Product and plant enquiries
- Information submitted through contact and enquiry forms
- Bulk order requirements
- Customer support communications
- Other information you voluntarily provide to us
We collect information that is reasonably necessary to provide our products, services and customer support.
2. Order and Transaction Information
When you place an order through MedicinalLive, we may collect information relating to your purchase, including:
- Products ordered
- Product quantities and variants
- Order value
- Billing information
- Shipping information
- Delivery details
- Order status
- Information relating to returns, refunds or customer support
Payment transactions may be processed through third-party payment service providers. MedicinalLive does not intentionally store complete payment card details, CVV numbers, banking passwords or similar sensitive payment credentials on its own servers.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Website interactions
- Date and time of visits
- Referring website or source
- General website usage and performance information
This information helps us maintain website security, understand how visitors use our website and improve the overall website experience.
4. Cookies
MedicinalLive may use cookies and similar technologies to provide and improve website functionality.
Cookies may be used to:
- Maintain shopping cart functionality
- Keep users logged into their accounts
- Remember preferences
- Improve website performance
- Understand website traffic and usage
- Improve navigation and user experience
- Support relevant website functionality
Some cookies may be provided by third-party services used on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect features such as account functionality, shopping carts and checkout.
5. How We Use Your Information
MedicinalLive may use the information we collect for the following purposes:
Processing and Fulfilling Orders
We use your information to process purchases, confirm orders, arrange delivery, provide order updates and handle returns, refunds and related requests.
Customer Support
We use information provided through contact forms, email, telephone, WhatsApp and other communication channels to respond to questions, enquiries and support requests.
Account Management
If you create an account on our website, your information may be used to maintain your account, provide access to your order history and provide account-related services.
Website Improvement
We may use website usage information to improve our website, product discovery, navigation, content, performance and customer experience.
Security and Fraud Prevention
Information may be used to detect and prevent fraudulent activity, unauthorized access, misuse, security incidents and other activities that may affect our website or customers.
Communication
We may use your contact information to communicate with you regarding your orders, enquiries, account, services, products and other relevant updates.
Where applicable, promotional communications will be provided in accordance with applicable law and your communication preferences.
6. Sharing of Information
MedicinalLive does not sell your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our website and provide our services.
These may include:
Payment Service Providers
Necessary information may be shared with payment service providers to process payments securely.
Shipping and Delivery Partners
Your name, telephone number, shipping address and other necessary delivery information may be shared with courier, logistics or postal service providers for the fulfilment of your order.
Website and Technology Providers
We may use third-party service providers for website hosting, security, analytics, email delivery, website maintenance, performance monitoring and other technical services.
Legal Requirements
We may disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes or lawful requests, or where necessary to protect our rights, customers, website or business.
We aim to limit information shared with third parties to information reasonably necessary for the relevant purpose.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, services or platforms.
These third-party websites operate independently and may have their own privacy policies, terms and practices.
MedicinalLive is not responsible for the privacy practices, security, content or availability of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
8. Payment Information
MedicinalLive may provide payment options through third-party payment service providers.
When you make a payment, your payment information may be processed directly by the relevant payment provider.
MedicinalLive does not intentionally collect or store complete payment card information, CVV numbers, banking passwords or similar sensitive payment credentials on its own website servers.
Payment processing is also subject to the applicable terms and privacy policy of the payment service provider.
9. Data Retention
We retain personal information for as long as reasonably necessary for purposes such as:
- Processing and fulfilling orders
- Providing customer support
- Maintaining transaction and business records
- Resolving disputes
- Preventing fraud and misuse
- Meeting applicable legal, tax, accounting or regulatory requirements
When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.
10. Data Security
MedicinalLive takes reasonable measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.
Security measures may include secure website connections, access controls, authentication mechanisms, hosting and server security measures, software updates and restricted access to customer information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request information about personal data processed by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a concern or grievance regarding the handling of your personal information
To make a privacy-related request, please contact MedicinalLive using the contact information provided on our website.
We may need to verify your identity before processing certain requests.
12. Marketing Communications
MedicinalLive may communicate information about products, new plant collections, offers, educational content and other updates where permitted by applicable law.
You may choose not to receive promotional communications by using the available unsubscribe option or by contacting us.
Please note that you may still receive essential service-related communications, including order confirmations, payment information, shipping updates, account notifications and other transactional messages.
13. Children’s Privacy
Our website is intended for general audiences.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to MedicinalLive inappropriately, please contact us so that we can review the matter and take appropriate action.
14. Accuracy of Information
You are responsible for providing accurate and up-to-date information when creating an account, placing an order or submitting an enquiry.
If the information you have provided changes or is inaccurate, you may contact us to request an update.
15. Changes to This Privacy Policy
MedicinalLive may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, data practices or applicable legal requirements.
When changes are made, the updated Privacy Policy will be published on this page along with the revised “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you may contact MedicinalLive through the contact details provided on our website.
MedicinalLive
Kelamangala–Hosur, Tamil Nadu, India
You may also contact us through our Contact Us page for privacy-related enquiries.
17. Grievances and Privacy Enquiries
If you have a concern regarding the collection, use or handling of your personal information, please contact MedicinalLive through our available customer support channels.
We will review privacy-related enquiries and take appropriate action in accordance with applicable laws and regulations.
By using the MedicinalLive website, you acknowledge that you have read and understood this Privacy Policy.